Thursday, June 24, 2010

Police head top 10 public complaints list


By Rahmah Ghazali

KUALA LUMPUR: The Royal Malaysian Police (PDRM) topped the list of 10 leading government agencies which received the most number of complaints from the public.

Minister in the Prime Minister’s Department Koh Tsu Koon said that based on the public complaints bureau data, the Public Works Department and KL City Hall were close behind.

The rest were the Education Department, National Registration Department, Immigration Department, Hospital, Community Welfare Department, Tenaga Nasional, and Telekom Malaysia.

“The total complaints received by these 10 agencies and departments in the first four months of 2010 was 1,250 cases or 44 percent of the total of 2,844 cases,” he said.

According to Koh, seven agencies except for the hospital, community welfare department and Telekom Malaysia, were on the Top 10 list the past two years.

Koh said these agencies have the potential to receive numerous complaints as they are directly involved with the public compared to other agencies.

“In this context, the PDRM is a government agency that receives the most complaints compared to the other agencies,” said Koh.

Increase in complaints

For the year 2008, said Koh, 5,609 or 69.5 percent of the complaints were received by the federal government agencies while 2,457 complaints were lodged against states agencies.

"In 2009, the number increased to 8,694 and 3,989 respectively. And the figure for the first four months for 2010 stood at 2,844 and 1,534 respectively,” he said.

In total, there are 25,127 complaints have been lodged against the agencies and departments since 2008 until April 30, 2010.

Koh also said that the Public Complaints Bureau usually takes in complaints from the public if they failed to get their problems resolved directly with the relevent agencies.

Koh provided these figures in response to query from Chong Eng (DAP-Bukit Mertajam).

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